Last Updated: September 4, 2026
At SUBHJEWELLERS, we carefully inspect and pack every order before dispatch to ensure that your jewellery reaches you in good condition. We request customers to carefully read the following policy before placing an order.
1. Returns
We accept returns only in case the product is received damaged, defective, or incorrect.
- Return requests must be raised within 24 hours of delivery.
- The customer must contact our support team within the specified time with the required details and photographs/videos of the product and packaging.
- Products must be unused and returned in their original condition, packaging, tags, and accessories, wherever applicable.
- Products that have been worn, altered, damaged after delivery, or returned without original packaging may not be eligible for a return.
- Returns due to change of mind, personal preference, incorrect selection, or simply not liking the product may not be accepted.
2. Mandatory Unboxing Video
For claims related to damage, defects, missing items, or incorrect products, an uninterrupted unboxing video is required.
The video should clearly show:
- The sealed outer package before opening
- Shipping label/order details
- The complete opening of the package
- Inner packaging
- The complete product received
- Any visible damage, defect, or missing item
Claims submitted without sufficient unboxing evidence may not be accepted.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Please contact us within 24 hours of delivery.
- Share your order number along with clear photographs and the required unboxing video.
- After reviewing the claim, we may offer a replacement, exchange, or refund, depending on the situation and product availability.
- If the product is found to be damaged due to customer handling after delivery, the claim may not be accepted.
4. Exchange Policy
We accept exchanges for eligible products subject to availability.
- Exchange requests must be raised within 24 hours of delivery.
- The product must be unused and in its original condition and packaging.
- The product must not have been worn, altered, damaged, or tampered with.
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, an alternative resolution may be offered at our discretion.
5. Non-Returnable Products
The following situations may not qualify for return or exchange:
- Products that have been used or worn
- Products damaged after delivery due to customer handling
- Products without original packaging or required accessories
- Products altered or modified by the customer
- Products returned without prior approval
- Claims raised after the applicable return period
- Returns based solely on change of mind or personal preference
6. Order Cancellation
Orders may be cancelled only before they are dispatched, subject to our order-processing status.
Once an order has been dispatched, cancellation may not be possible.
If a cancellation is approved, any applicable payment gateway, transaction, or processing charges may be deducted from the refundable amount, where applicable.
7. Refunds
Once an approved return is received and inspected, we will determine the appropriate resolution.
If a refund is approved:
- The refund will generally be processed to the original payment method.
- The time taken for the refund to reflect in your account may depend on your bank or payment service provider.
- Any applicable non-refundable payment gateway or transaction charges may be deducted where applicable.
- Shipping charges may not be refundable where the return is due to reasons other than a confirmed defective, damaged, or incorrect product.
8. Return Shipping
For an approved return due to a damaged, defective, or incorrect product, SUBHJEWELLERS may arrange or bear the applicable return shipping cost, depending on the circumstances.
For other approved returns or exchanges, any applicable shipping or handling charges may be borne by the customer.
Return shipments sent without prior approval may not be accepted.
9. Product Condition
To be eligible for an approved return or exchange, the product should be:
- Unused and unworn
- In its original condition
- In the original packaging
- Complete with applicable tags, accessories, or other items supplied with the order
We reserve the right to reject a return or exchange if the product does not meet the applicable eligibility requirements.
10. Delivery Issues
Customers are requested to check the package and product carefully after delivery.
If the package appears visibly damaged at the time of delivery, please document the condition of the package and contact us as soon as possible.
For any damage, defect, missing item, or incorrect-product claim, the applicable reporting period and unboxing-video requirement must be followed.
11. Refund Processing Time
Approved refunds will be initiated within a reasonable processing period after the return/claim has been reviewed and approved.
The actual time for the refund to appear in your account may vary depending on the payment method, bank, card issuer, or payment service provider.
12. Important Note About Product Appearance
Jewellery may appear slightly different in colour or appearance due to photography, lighting conditions, screen settings, and device displays.
Minor differences in appearance that do not affect the quality or functionality of the product may not be considered a defect.
13. Fraudulent or Misuse of Return Policy
We reserve the right to refuse a return, exchange, or refund where there is reasonable evidence of misuse of the return policy, intentional damage, fraudulent activity, or repeated unreasonable claims.
14. How to Request a Return or Exchange
To request a return or exchange, please contact our customer support team with:
- Order number
- Customer name
- Registered phone number or email address
- Reason for the request
- Clear photographs of the product
- Unboxing video, where applicable
Please do not send a product back without receiving return instructions or approval from SUBHJEWELLERS.
15. Policy Updates
We may update this Refund, Return, Exchange & Cancellation Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any changes will be posted on this page with an updated “Last Updated” date.
16. Contact Us
For questions regarding returns, exchanges, cancellations, or refunds, please contact us:
SUBHJEWELLERS
Website: https://subhjewellers.com/
Email: [Subhjewellers0@gmail.com]
Phone: [+91 77378 08506]